Man With Van Arkley Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Arkley provides moving, transport, carrying, collection and related services to customers in the UK. By placing a booking, confirming an estimate, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging any service, as they explain how bookings are made, how payments work, what may happen if plans change, how liability is handled, and how waste regulations apply.

The phrases “we”, “us”, and “our” refer to the service provider operating under the man with van name. The phrases “you” and “customer” refer to the person making the booking or receiving the service. These terms are written for a UK audience and are intended to support fair, transparent and lawful service arrangements. They should be read together with any written quotation, booking confirmation or service note issued for the job.

Our services may include local or long-distance transport, single-item moves, partial loads, light removals, furniture delivery, collection of goods, and other agreed man and van services. Each job is unique, and the exact scope will depend on the information you provide during the booking process. If you need additional assistance such as multiple loading points, dismantling, reassembly, waiting time, storage handling or disposal of unwanted items, this must be agreed in advance where possible.

Booking Process

1. Making a Booking

To book a Man With Van Arkley service, you must provide accurate and complete information about the items, collection and delivery addresses, access conditions, preferred dates and times, and any special requirements. Quotations are normally based on the details provided at the time of enquiry. If the information changes, the quote may also change. A booking is only confirmed once we accept it and, where required, receive any deposit or advance payment requested.

You are responsible for ensuring that all access details are correct. This includes steps, narrow hallways, limited parking, lift restrictions, traffic access, loading bay limits, and any permits or time restrictions that may affect the job. If our team arrives and the service cannot be completed as planned because the information supplied was incomplete or incorrect, additional charges may apply. We reserve the right to amend the booking, increase the price, or refuse the service where safe completion is not reasonably possible.

Although we aim to accommodate preferred time slots, arrival times are estimates only unless a guaranteed slot has been explicitly agreed in writing. Delays caused by traffic, weather, road closures, loading difficulties, or other circumstances outside our control do not create a breach of contract. If we need to rearrange a service due to operational reasons, we will make reasonable efforts to offer an alternative date or time.

2. Customer Responsibilities

You must ensure that all goods are ready for collection at the agreed time unless we have specifically agreed to undertake packing, dismantling or waiting. Fragile items should be adequately packed and labelled by you unless our quotation states otherwise. Valuable, personal, confidential or irreplaceable items should be removed before the move unless clearly disclosed and accepted by us in advance. We are not responsible for items left with the goods unless they were specifically noted and accepted as part of the booking.

Payments

3. Charges and Invoicing

Fees for man with van services may be calculated by hourly rate, fixed price, mileage, load size, labour requirement or a combination of these factors. Any quoted price will normally be based on the job details supplied before the service begins. If the actual work differs from the original description, we may charge extra for the additional time, labour, distance, waiting, parking, tolls, congestion, access issues, or disposal fees reasonably incurred.

Unless otherwise agreed, payment is due on completion of the service. For some jobs, we may require a deposit, partial advance payment, or full prepayment to secure the booking. Accepted payment methods will be confirmed at the time of booking or invoicing. If payment is not made on time, we may charge interest and reasonable recovery costs in accordance with applicable UK law. We may also suspend future bookings until outstanding sums are settled.

Any agreed estimate is based on the information provided and is not a guarantee if the scope changes. A revised quotation may be issued if the number of items, manpower, loading time, or access conditions differ materially from what was initially described. Where parking charges, permits, congestion charges or similar third-party costs arise during the job, these may be added to your final invoice if they are necessary for completion.

4. Price Changes and Additional Charges

Additional charges may apply for waiting time, excessive stairs, poor access, delays caused by the customer, extra stops, packing materials requested during the job, or collection and disposal of items not originally included. We will normally explain any chargeable variation as soon as reasonably practicable. If you choose to proceed after being informed of a change, you accept the revised cost. If you decline the revision, we may be unable to complete the service and may still charge for work already performed.

Cancellations and Amendments

5. Customer Cancellations

If you need to cancel or reschedule a booking, you should notify us as early as possible. Cancellation charges may apply depending on how much notice is given and whether vehicle time, labour or equipment has already been allocated. Short-notice cancellations may result in a charge to cover lost time and reasonable costs. Any deposit paid may be retained in full or in part where cancellation is made close to the scheduled date.

Where you request a change to the date, time or scope of the service, we will try to accommodate the amendment, but it is not guaranteed. Changes may affect availability, pricing and the resources required. If the revised arrangement is accepted, a new quotation or confirmation may be issued. We are not obliged to accept amendments that would materially alter the nature of the agreed work or create unreasonable operational difficulty.

4. If we need to cancel due to illness, vehicle breakdown, safety issues, legal restrictions or any other event outside our reasonable control, we will try to provide notice and, where possible, an alternative arrangement. Our liability for cancellation in these circumstances is limited to refunding any amount paid for the undelivered portion of the service. We will not be responsible for consequential losses such as missed appointments, replacement hire costs or delays to third-party arrangements unless required by law.

6. No-Show and Access Failure

If we arrive at the agreed time and cannot complete the job because you are unavailable, the property is inaccessible, the goods are not ready, or the required information was inaccurate, the booking may be treated as a customer cancellation. In such cases, we may charge the full or partial fee, including reasonable waiting time and travel expenses. We will usually give a reasonable period for contact or resolution before treating the booking as failed.

Liability

7. Our Responsibility

We will take reasonable care when handling your goods and will aim to provide the service with skill, care and professionalism. However, as with all man and van work, some risk is inherent in the movement of items. Unless otherwise agreed in writing, we are not acting as a specialist packer, insurer or storage provider. Our liability is limited to loss or damage caused by our negligence, subject to the exclusions and limits set out in these terms and to the extent permitted by law.

We are not liable for pre-existing damage, items that were improperly packed by you, damage caused by defective packaging, hidden defects, unstable furniture, or damage resulting from items that were loose, overloaded or unsuitable for transport. We are also not responsible for damage caused by unavoidable events outside our control, including extreme weather, traffic incidents, third-party actions, road conditions or force majeure events. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud or any other liability that cannot legally be excluded.

If an item is damaged while in our care and you believe we are responsible, you must notify us as soon as reasonably possible and in any event within a reasonable time after delivery. You should keep the item and packaging, where applicable, and provide evidence such as photographs and a description of the issue. We may need to inspect the item before deciding whether a claim is valid. Any agreed compensation will normally be limited to the lower of the repair cost, replacement cost or the actual value of the item, subject to any legal requirement to the contrary.

8. Excluded Losses

We will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, emotional distress, or any delay-related loss arising from a service disruption, unless such exclusion is not permitted by law. If your goods include high-value items, antiques, jewellery, cash, sensitive documents or specialist equipment, you should arrange suitable insurance in advance and disclose them to us before the job begins.

Waste Regulations

9. Disposal and Waste Handling

Where our service includes removal or disposal of unwanted items, we will only handle waste in accordance with applicable UK waste regulations. You must tell us clearly whether items are to be transported, donated, recycled, stored or disposed of. We do not accept responsibility for the lawful classification of waste unless we have expressly agreed to manage that aspect of the service. Certain materials may require special handling, documentation or refusal of collection.

It is your responsibility to tell us if any item is hazardous, contaminated, broken in a way that creates risk, or subject to special disposal rules. This includes, by way of example, paints, oils, chemicals, batteries, asbestos-containing materials, clinical waste, gas cylinders, electrical goods requiring regulated disposal, and any other controlled waste. We may decline to move or dispose of such items if we believe doing so would be unsafe, unlawful or outside the scope of the booking.

If waste is collected, you warrant that you have the legal right to transfer it to us and that it is not fly-tipped, illegally dumped or otherwise unlawfully held. You agree to provide accurate descriptions of waste and to cooperate with any documentation we reasonably request for compliance purposes. If we are required to incur compliance costs, facility charges or legal disposal fees due to the nature of the waste, these may be passed on to you where permitted.

10. Environmental and Legal Compliance

We reserve the right to refuse any item that could breach environmental or transport laws, create a health and safety risk, or require a licence or specialist contractor not included in the booking. By using our waste collection or removal service, you confirm that you understand that illegal dumping is prohibited and that responsibility for lawful transfer and description of waste remains with the customer unless agreed otherwise in writing.

General Provisions

11. Force Majeure

We are not responsible for failure or delay in performing our obligations if such failure is caused by an event outside our reasonable control. This may include severe weather, accidents, road closures, industrial action, fuel shortages, epidemics, governmental restrictions or emergency situations. If a force majeure event affects the service, we will try to contact you and rearrange the booking where practical.

12. Any notice we give under these terms may be delivered verbally, by message, or in writing using the contact details supplied during booking. You are responsible for ensuring those details are accurate and monitored. If you fail to respond to reasonable requests for information or confirmation, we may assume the booking is no longer required and may release allocated resources.

13. If any part of these Terms and Conditions is found to be unlawful or unenforceable, the remaining provisions will continue in full force. A failure by us to enforce a right on one occasion does not mean that the right is waived in future. Any variation to these terms must be agreed in writing or clearly confirmed with the booking.

14. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. Nothing in these terms affects your statutory rights as a consumer under UK law.

By booking Man With Van Arkley, you confirm that you have read, understood and agreed to these service terms. The agreement is designed to keep the process fair, clear and practical for both parties, while recognising the nature of moving and transport work in the UK. If you proceed with a booking, you accept these conditions as forming part of the contract for the service requested.